Electronics Service
Germany, Austria
Werkstatt fuer Musiker
Kohlplatz 18
67433 Neustadt an der Weinstraße
Germany
Contact: Thorsten Trojan
Phone: +49 6321 – 67 79 452
Switzerland
Audiotechnik Arber + Co.
Edisonstrasse 7
4053 Basel
Switzerland
Contact: Ronny Arber
Phone: +41 61 – 271 51 15
Short guide in case of a technical problem.
Validity of the Guide
- The guide is only valid if the dealer (contractual partner) has purchased the product from us (S.M.I.L.E. Vertriebs GmbH).
- For products sold by retailers outside DE | AT | CH, other terms and conditions may apply.
- If there are any discrepancies, you can contact us using the contact form.
Do I still have a warranty or guarantee on my product?
- To clarify this question, please contact the retailer from whom you purchased the product.
This may have an extended deadline.
- If your product is still within the warranty period, please take all further steps through the responsible dealer (contractual partner).
- If the product is outside the warranty period, you should contact one of the service partners listed above directly.
I bought the product privately, what needs to be clarified?
- If not available, please ask the seller to send the original invoice (copy) to you.
- Check whether the product from the retailer on the original invoice (contractual partner) is still within the warranty period (extended period) or whether the retailer accepts the claim.
When will I receive goodwill?
- If it is credibly proven to us that the technical defect or error already existed when the product was first delivered.
For more information please write us an email by using the CONTACT button.
